“The UCJ ISO 9001:2015 Certified – customer centred, quality assured.”
The University Council of Jamaica (UCJ), the national External Quality Assurance Agency (EQAA) for higher education, under the Ministry of Education, Youth and Information, is proud to announce that it is now ISO 9001:2015 certified. ISO is a globally recognized quality management standard. The UCJ has attained Certification for its core business processes which are: Registration of Institutions, Accreditation of Programmes and Institutions, Recognition of Transnational Education Programmes, Assessment of Credentials, Development of Standards, Communications and Public Education.
This achievement ranks the UCJ as the first EQAA in the Caribbean region to have undergone an external review to assure that it has in place robust quality management systems and processes, clearly defined procedures, and effective operational activities that are benchmarked and satisfy internationally accepted quality standards.
To become ISO 9001:2015 certified, the UCJ implemented a quality management system and underwent a rigorous process of internal and external review of its core processes and operational practices. The ISO 9001 requirements seek to ensure that organisations undertake a systematic approach to the organization and delivery of their business processes. With this certification, the UCJ will now be subjected to a regime of regular cycles of review to ensure compliance and continued improvement.
This internationally recognized certification further enhances the UCJ’s credibility, and strengthens public as well as stakeholders confidence – including the UCJ’s quality assurance peers and the wider international community. In addition, ISO Certification has strengthened the UCJ’s commitment to quality and standards in its work with its primary customers, higher education institutions and their graduates. This is expected to enhance the global portability and competitiveness of qualifications obtained in Jamaica.